HKCR Shop

<div data-block="true" data-editor="fj8g8" data-offset-key="aoovf-0-0" id="isPasted">Castore is proud of its products and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your products.&#xA0;However, should you wish to return any item please visit our&#xA0;<a href="https://returns.reveni.io/hkcr-shop-by-castore" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Return Portal</a>&#xA0;and follow the instructionsFull details of our Returns and Refund Policy can be found&#xA0;<a href="https://merchandise.hkrugby.com/pages/hkcr-shop-customer-service?hcUrl=%2Fen-GB%2Freturns-and-refund-information-1190162" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">here</a></div><div data-block="true" data-editor="fj8g8" data-offset-key="4bk90-0-0"> </div>

Castore is proud of its products and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your products. However, should you wish to return any item please visit our Return Portal and follow the instructions. F

How do I return my order?

Returns & Exchanges

How will I know my order has been received by you?

How will I know my order has been shipped?

Can I amend my order after I place it?

Where is my order?

I’m missing an item from my order, what should I do?

What should I do if I receive a faulty or damaged item?

Items received are different from what I ordered, what should I do?

Orders

My order states delivered but I have not received it.

Shipping & Delivery Information

Faulty Goods

Faulty & Damaged Goods

How long do I have to return an item after I receive my parcel?

What is your exchange policy?

How long will it take to receive my refund?

Can I return a personalised item?

Returns & Refund information

My discount code is not working, what should I do?

I forgot to apply my discount code

Discount codes & Giftcard Policy

Discounts

How do I know what size I will need?

How do I care for my clothing?

Where can I submit feedback about my products?

Product Information

How do I return my order?Updated a day ago